2025 User Conference

7:30 - 8:30 AM

Registration and Coffee Service

8:30 - 10:00 AM

Welcome/Plenary Session

Incorporating messages and demonstrations from a number of presenters, this fast-paced introductory plenary session is intended for all conference participants before breaking off into more specific conference knowledge streams. Alongside a business and technology strategy overview, we’ll unveil and demonstrate notable capabilities and development projects underway (this will include a couple significant announcements)! As we introduce overarching conference themes, we’ll discuss the big picture (and future) of the technology your organization provides to end-users; particularly in the context of a rapidly changing world.

Location: Keynote Room

Various presenters

10:00 - 10:30 AM

Networking Break

10:30 - 11:30 AM

Focused Conference Sessions

Product in Practice

Tools for the Courtroom – Dockets, Minutes, and More

Explore the tools designed to support courtroom activity and enhance judicial efficiency. This session highlights the configurable Docket, which provides a clear view of all matters before a judicial officer, along with enhancements that make in-court work faster and more intuitive. We’ll showcase Docket Bundles for grouping related cases and adding notes across them, Quick Notes for adding brief private notes, Walk-ins for managing last-minute hearings, improvements to Multi-Minutes order entry, and more.

Location: Breakout Room 1

Jalpa Mazmudar, Senior Product Manager, Journal Technologies

Technical Deep Dive

Customizing Your Entity Model

This session introduces the tools that let you extend your system’s entity structure, adding new fields or creating entirely new entities, without touching the database. Learn how these changes become immediately available across Forms, Business Rules, Velocity, workflows, and APIs. We'll also cover how to manage Lookup Lists to support your configuration and maintain consistency throughout the system.

Location: Breakout Room 2

Kaushik Mehta, CTO, Journal Technologies

Strategy

Round Table: Enhancing Customer Experience

This session will bring together participants to share innovative approaches and practical strategies for improving customer interactions and satisfaction. Through open discussion, attendees will explore ways to create stronger connections, deliver value at every touchpoint, and foster long-term customer loyalty. 

Location: Keynote Room

Jeffrey Rochon, Manager of Customer Engagement, Journal Technologies

Pandora Sharples, Director of Customer Experience, Journal Technologies

11:30 - 1:00 PM

Lunch and Peer Networking

1:00 - 2:00 PM

Focused Conference Sessions

Product in Practice

Enhance Communications with SMS messaging and Emails

Explore the benefits of communicating directly with parties via SMS and email, learn about associated best practices and guidelines.

Location: Breakout Room 1

Brett Corbin, Product Lead, Journal Technologies

Technical Deep Dive

Getting Started with Groovy – The Language Behind Business Rules

New to Groovy? This session introduces the language used to write Business Rules in eSeries. We’ll cover the basics of Groovy syntax, how it works within the eSeries platform, and the key concepts you'll need to understand existing rules or write your own. This session is designed for those with little or no Groovy experience and serves as a helpful foundation before attending more advanced or hands-on rule-writing sessions.

Location: Breakout Room 2

Matt Fitzpatrick, Product Technical Lead, Journal Technologies

Strategy

Core vs Customization: Strategic Decision Making

Location: Breakout Room 3

Anthony Rochon, Director of Court Implementations, Journal Technologies

Jacob May, Program Manager, Journal Technologies

Mike Gidell, Program Manager, Journal Technologies

Traci Medina, Software Implementation Specialist, Journal Technologies

2:00 - 2:15 PM

Break

2:15 - 3:45 PM

Focused Conference Sessions

Product in Practice

Fortify Your Security - Smarter Protection for Your Data

Explore JTI’s latest security enhancements, including built-in two-factor authentication compatible with Google Authenticator, Authy, and more. Plus, get an exclusive look at Security Assessments, a powerful new tool that identifies risks and recommends best-practice security improvements.

Location: Breakout Room 1

Brett Corbin, Product Lead, Journal Technologies

Technical Deep Dive

Write Your Own Rules – Hands-On with Business Rules in eSeries

Roll up your sleeves and dive into the world of Business Rules. In this interactive, hands-on session, you’ll learn how to write your own rule from scratch. We’ll guide you through navigating the eSeries data structure, identifying helper utilities, and applying best practices to create rules that are efficient, maintainable, and powerful.

Location: Breakout Room 2

Matt Fitzpatrick, Product Technical Lead, Journal Technologies

Strategy

AI in Justice Systems: Embedding AI into Workflows to Drive Real Outcomes

AI is moving quickly — and leaders need to understand what's behind it. In this session, we'll demystify what AI really does, explore how it can responsibly support human judgment, and show how justice agencies can find real efficiency gains without losing control or accountability. You'll leave with a practical understanding of how to approach AI in your organization — where it creates real value, and how to use it safely and effectively.

Location: Breakout Room 3

Danny Hemnani, CEO, Journal Technologies

Kaushik Mehta, CTO, Journal Technologies

3:45 - 4:00 PM

Break

4:00 - 5:00 PM

Focused Conference Sessions

Product in Practice

Exploring the Public Portal – Access, Discovery, and Filing

Get an overview of JTI’s public-facing portal, and how it supports public access to case data, electronic discovery, paid searches, and document lodgment. This session will also cover how the portal is configured and secured and we will discuss Portal upgrades to Drupal 10.

Location: Breakout Room 2

Matt Fitzpatrick, Product Technical Lead, Journal Technologies

Technical Deep Dive

Monitoring Your System Health & System Troubleshooting

Learn how to proactively monitor your system's health using techniques such as log file investigation, work flow monitor, and the APM (Application Performance Monitor). This session will equip you with the tools to investigate and identify any issues that arise, as well as keep you informed on the overall health of your CMS.

Location: Breakout Room 1

Joe Jezerinac, CTO, Journal Technologies

Strategy

What’s Next: The Future of JTI Products

Get an exclusive first look at the innovations coming to JTI’s products in 2026 and a recap of the powerful new features delivered in 2025. Be the first to see what’s next!

Location: Breakout Room 3

Brett Corbin, Product Lead, Journal Technologies

Kaushik Mehta, CTO, Journal Technologies

5:00 - 6:00 PM

Optional Networking and Social Hour

7:30 - 8:30 AM

Registration and Coffee Service

8:30 - 9:30 AM

Panel Discussion: Customer Led Insights from Across Roles

User Panel: Understanding and Leveraging the Capacity Within eCourt

Location: Keynote Room

Amy Downey, Assistant CEO, Madera County Superior Court

Jason Galkin, CEO, Riverside County Superior Court

Leah Balzer, IT Manager, Lake County Circuit Clerk

Winnie Webber, JIS Director, 19th Judicial Circuit Court

User Story: Holistic Defense

Location: Breakout Room 1

Angella Stokke, System Administrator, Santa Barbara Public Defender's Office

User Panel: Prosecutorial Efficiency 

Location: Breakout Room 2

Devin Kelley, Office Manager, Colusa County District Attorney's Office

Leslie Ripplinger, Technology Program Manager, Clark County Prosecutor's Office

User Story: eSeries & Power BI Reporting

Location: Breakout Room 3

Matt Moore, IT Manager, City of Spokane

9:30 - 10:00 AM

Networking Break

10:00 - 11:30 AM

Focused Conference Sessions

Product in Practice

Behind the Product: A Candid Conversation with the Product Team

In this open-format "ask me anything" session, members of our product team will be available to answer any questions you have—no holds barred. We’ll discuss our development process, what influences our decisions, and our vision for the future of the product. This is an opportunity to engage with the team directly, and for us to better understand your expectations, concerns, and ideas.

Location: Breakout Room 1

Sahaj Patel, Product Manager, Journal Technologies

Jalpa Mazmudar, Senior Product Manager, Journal Technologies

Brett Corbin, Product Lead, Journal Technologies

Kaushik Mehta, CTO, Journal Technologies

Technical Deep Dive

Write Your Own Rules – Hands-On with Business Rules in eSeries

Location: Keynote Room

Roll up your sleeves and dive into the world of Business Rules. In this interactive, hands-on session, you’ll learn how to write your own rule from scratch. We’ll guide you through navigating the eSeries data structure, identifying helper utilities, and applying best practices to create rules that are efficient, maintainable, and powerful.

Matt Fitzpatrick, Product Technical Lead, Journal Technologies

Strategy

Driving Continued Adoption Across Your Agency: Gaining Internal Buy-In for Long-Term Success

Location: Breakout Room 2

Jason Badik, Director of Project Management, Journal Technologies

11:30 - 12:30 PM

Lunch and Peer Networking

12:30 - 1:30 PM

Focused Conference Sessions

Product in Practice

Justice Partner Connect - Transforming Justice Data Sharing

Discover how Justice Partner Connect provides seamless access to information across the justice sector. Plus, explore how emerging innovations will enhance cross-agency collaboration and streamline data accessibility.

Location: Breakout Room 2

Speaker TBD

Technical Deep Dive

Optimizing System Performance – Techniques and Tools

This session focuses on improving the performance of your eSeries system. Learn how to identify and resolve bottlenecks using the Performance Dashboard, optimize Business Rules for speed, and manage heavy workloads by offloading workflow execution to dedicated cluster nodes.

Location: Keynote Room

Joseph Jezerinac, CTO, Journal Technologies

Kaushik Mehta, CTO, Journal Technologies

Strategy

Fair Access or Digital Injustice? The High Stakes and Legal Risks of Accessibility in Justice Technologies

Location: Breakout Room 1

Garrett Chan, Senior Product Designer, Journal Technologies

1:30 - 1:45 PM

Break

1:45 - 2:45 PM

Focused Conference Sessions

Product in Practice

Unlocking Value - Upgrading for Features & Security

Stay ahead by mastering the upgrade process! Learn how to prepare, ensure a smooth transition, and successfully adopt the latest features and security enhancements—all while maximizing the value of your JTI investment.

Location: Breakout Room 2

Brett Corbin, Product Lead, Journal Technologies

Julie Ladner, Escalated Support Manager, Journal Technologies

Technical Deep Dive

Introduction to Workflows – Automating Processes in eSeries

This session introduces the core concepts behind the eSeries workflow engine, including manual tasks, automated tasks, and routers. You’ll also learn about the different types of workflow triggers and what steps to take when a workflow fails.

Location: Keynote Room

Mihir Naik, Senior Site Reliability Engineer, Journal Technologies

Strategy

Roundtable: Challenges & Wins Across Jurisdictions

In this roundtable, attendees will discuss the unique obstacles and successes experienced when operating across multiple jurisdictions. Participants will exchange insights on navigating regulatory differences, implementing effective solutions, and celebrating achievements that can serve as models for others facing similar challenges. 

Location: Breakout Room 1

Jeffrey Rochon, Manager of Customer Engagement, Journal Technologies

Pandora Sharples, Director of Customer Experience, Journal Technologies

Chris Forslund, Principal Program Manager, Journal Technologies

2:45 - 3:00 PM

Break

3:00 - 4:00 PM

Focused Conference Sessions

Product in Practice

Building Forms That Work for You – Data Capture, Views, and Searches

Learn how to use the built-in Form Builder to create custom data capture forms, configure data views, and define powerful search screens—all without writing code. This session also provides an overview of Velocity, the templating language that lets you add logic to control what content is shown to users, enabling truly dynamic and context-aware forms.

Location: Breakout Room 2

Matt Fitzpatrick, Product Technical Lead, Journal Technologies

Technical Deep Dive

Generating Documents with Office – Templates, Fill Points, & More

This session provides an overview of eSeries document generation using Microsoft Office templates. Learn how to design templates in Word with static content and fill points, then generate case-specific documents directly from the system. We'll also cover recent enhancements, including support for sub-documents and updates to the Office Add-in that now enable use on Office 365 Web and Mac platforms.

Location: Keynote Room

Mike Gidell, Program Manager, Journal Technologies

Strategy

Roundtable: Charting the Course: Client Insights on Future Priorities

In this interactive roundtable, attendees will share their perspectives on the future of our technology and services. Together, we will explore emerging needs, evolving challenges, and areas where innovation can make the greatest impact. Your feedback will help shape our product roadmap - highlighting what’s working well, what’s missing, and how we can better align our priorities to support your long-term success.

Location: Breakout Room 1

Sherri R. Carter, Executive Product Strategist, Journal Technologies

Brett Corbin, Product Lead, Journal Technologies

Jalpa Mazmudar, Senior Product Manager, Journal Technologies

Sahaj Patel, Product Manager, Journal Technologies

4:00 - 4:15 PM

Break

4:15 - 5:00 PM

Closing Session and Q&A